One Stop Portal
Contributed to Maryland's licensing and compliance portal modernization, improving usability for over fifty thousand public sector users.
Context
Maryland's One Stop Portal supports licensing and compliance workflows for a broad set of residents and business operators. The challenge was balancing policy complexity with a clear, accessible user experience.
Role
As part of the front end team, I focused on workflow clarity and component consistency.
- Implemented complex form flows with progressive disclosure to reduce cognitive load.
- Built shared UI patterns in Storybook for consistent interaction behavior.
- Partnered with backend engineers to improve validation messaging and error recovery.
- Addressed accessibility gaps in focus states, keyboard flow, and color contrast.
Technical Notes
The product had many policy specific edge cases, so deterministic form state management was critical. We used explicit field dependency maps and predictable validation steps to keep behavior stable across agencies and permit types.
Outcome
The portal delivered a more understandable experience for high frequency tasks while reducing support escalation tied to validation confusion. Internal teams gained reusable components that accelerated future feature delivery.
Reflection
Public sector products expose how important language and interaction design are to technical quality. Good engineering here meant making policy workflows understandable to users who may only visit once per year.